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Group by: Date | Creators Jump to: 2009 Number of items: 1.
2009Piccoli, Gabriele and Brohman, M. Kathryn and Watson, Richard Thomas and Parasuraman, A. (2009) Process completeness: strategies for aligning service systems with customers’ service needs. Business Horizons, Vol. 52 (4), p. 367-376. ISSN 0007-6813. Article. |
