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Piccoli, Gabriele and Brohman, M. Kathryn and Watson, Richard Thomas and Parasuraman, A. (2009) Process completeness: strategies for aligning service systems with customers’ service needs. Business Horizons, Vol. 52 (4), p. 367-376. ISSN 0007-6813. Article.

This list was generated on Thu Oct 30 15:26:44 2014 CET.