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Number of items:
3
.
Brohman, M. Kathryn
and
Piccoli, Gabriele
and
Martin, Patrick
and
Zulkernine, Farhana
and
Parasuraman, A.
and
Watson, Richard Thomas
(2009)
A Design theory approach to building strategic network-based customer service systems.
Decision Sciences, Vol. 40 (3), p. 403-430. eISSN 1540-5915. Article.
Piccoli, Gabriele
and
Brohman, M. Kathryn
and
Watson, Richard Thomas
and
Parasuraman, A.
(2004)
Net-based customer service systems: evolution and revolution in web site functionalities.
Decision Sciences, Vol. 35 (3), p. 423-455. eISSN 1540-5915. Article.
Piccoli, Gabriele
and
Brohman, M. Kathryn
and
Watson, Richard Thomas
and
Parasuraman, A.
(2009)
Process completeness: strategies for aligning service systems with customers’ service needs.
Business Horizons, Vol. 52 (4), p. 367-376. ISSN 0007-6813. Article.
This list was generated on
Thu Jan 28 03:40:59 2021 CET
.