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Online citizen reporting on urban maintenance: a collection, evaluation and decision support system

Blecic, Ivan and Canu, Dario and Cecchini, Arnaldo and Trunfio, Giuseppe Andrea (2014) Online citizen reporting on urban maintenance: a collection, evaluation and decision support system. TeMA, Vol. 2014 (Special issue), p. 53-63. ISSN 1970-9889. eISSN 1970-9870. Article.

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DOI: 10.6092/1970-9870%2F2536

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Abstract

We present an online support system for urban maintenance which: 1. lets citizens directly report neighbourhood issues which may require attention from the urban maintenance services: 2. evaluates the priority of reported issues; 3. allows the allocation and management of resources and workforce on solving issues and 4. permits public tracking of their status.
The web application was entirely developed using low-cost Google cloud services, with the advantage of low deployment and hosting costs and practically no systems administration costs, a highly replicable and transferrable solution, and a rapid development process relying on robust Google services. The model for evaluating priority of reported issues is based on the the ELECTRE TRI rating method.
In the paper we present the system's standard workflow, the evaluation model and the implementation details. We also discuss its possible more general implications for fostering and supporting citizens participation. Unlike many existing platforms for citizens reporting of maintenance issues, our system incorporates an explicit and publicly accessible evaluation model to prioritise issues and assign resources for their solution. This, we argue, is a crucial prerequisite for the principles of transparency, publicity, accountability and equity be observed by municipal governments.

Item Type:Article
ID Code:9908
Status:Published
Refereed:Yes
Uncontrolled Keywords:Online citizens reporting, evaluation and decision support system, urban maintenance, participation, priority sorting, ELECTRE TRI
Subjects:Area 08 - Ingegneria civile e Architettura > ICAR/22 Estimo
Area 09 - Ingegneria industriale e dell'informazione > ING-INF/05 Sistemi di elaborazione delle informazioni
Area 08 - Ingegneria civile e Architettura > ICAR/20 Architettura e pianificazione urbanistica
Divisions:001 Università di Sassari > 01-a Nuovi Dipartimenti dal 2012 > Architettura, Design e Urbanistica
Publisher:Università degli studi di Napoli
ISSN:1970-9889
eISSN:1970-9870
Additional Information:Presented at the "8th International Conference INPUT 2014 -Smart City: planning for energy, transportation and sustainability of the urban system", Naples, 4-6 June 2014.
Deposited On:24 Jun 2014 10:35

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