Wagner, Erica L. and Piccoli, Gabriele (2007) Moving beyond user participation to achieve successful IS design. Communications of the ACM, Vol. 50 (12), p. 51-55. eISSN 1557-7317. Article.
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A call for user engagement cannot be scheduled at a specific point in the software development process. Valuable user input comes in waves throughout the project and developers would do best to listen and learn.
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