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Information technology in hotel management: a framework for evaluating the sustainability of IT-dependent competitive advantage

Piccoli, Gabriele (2008) Information technology in hotel management: a framework for evaluating the sustainability of IT-dependent competitive advantage. Cornell Hospitality Quarterly, Vol. 49 (3), p. 282-296. eISSN 1938-9663. Article.

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DOI: 10.1177/1938965508320722

Abstract

Information technology can provide hospitality firms with a sustained competitive advantage, provided the technology complements operations. Based on interdisciplinary research findings with regard to the sustainability of IT-enabled competitive advantage, this article provides a framework that can help both hospitality scholars and managers formally analyze existing and proposed IT-dependent strategic initiatives. The chief element in achieving a competitive advantage is to identify the drivers of response lag, which is the time it takes for competitors to imitate an IT initiative—if they are able to do so. The drivers can be grouped into one of the following four barriers to erosion of competitive advantage: (1) IT-resources barrier, (2) complementary-resources barrier, (3) IT-project barrier, and (4) preemption barrier.

Item Type:Article
ID Code:2790
Status:Published
Refereed:Yes
Uncontrolled Keywords:IT initiatives, hospitality management, competitive advantage, IT framework
Subjects:Area 13 - Scienze economiche e statistiche > SECS-P/06 Economia applicata
Divisions:001 Università di Sassari > 01 Dipartimenti > Economia, impresa, regolamentazione
Publisher:Sage
eISSN:1938-9663
Deposited On:21 Aug 2009 09:30

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