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Repeated behaviour and destination loyalty

Meleddu, Marta and Paci, Raffaele and Pulina, Manuela (2015) Repeated behaviour and destination loyalty. Tourism Management, Vol. 50 , p. 159-171. ISSN 0261-5177. Article.

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DOI: 10.1016/j.tourman.2015.01.032

Abstract

This study analyses tourists' stated loyalty to a tourism destination within a multidimensional framework and with various definitions of loyalty. The empirical data were collected via a survey administered at the end of a trip at the main ports and airports on the island of Sardinia during the low and high seasons, in 2012. A logit specification is employed to estimate the factors influencing loyalty, defined as both the unconditional and conditional probability of returning to Sardinia. The empirical findings highlight that overall satisfaction and several satisfaction items are key determinants of the stated loyalty. Also, the past loyalty to the destination is a significant factor that positively influences future behaviour. The same factors also affect recommendation to visit the destination.

Item Type:Article
ID Code:10889
Status:Published
Refereed:Yes
Uncontrolled Keywords:Repeated behaviour, satisfaction, motivation, recommendation, stated loyalty
Subjects:Area 13 - Scienze economiche e statistiche > SECS-P/03 Scienza delle finanze
Divisions:002 Altri enti e centri di ricerca del Nord Sardegna > CRENoS-Centro Ricerche Economiche Nord Sud, Università di Cagliari e Università di Sassari
Publisher:Elsevier
ISSN:0261-5177
Deposited On:19 May 2015 14:06

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