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Hotel disintermediation in France: perceptions of students from Generation Y

Prayag, Girish and Del Chiappa, Giacomo (2014) Hotel disintermediation in France: perceptions of students from Generation Y. Anatolia: an international journal of tourism and hospitality research, Vol. 25 (3), p. 417-430. ISSN 1303-2917. Article.

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DOI: 10.1080/13032917.2014.902386


This study investigates students from Generation Y (Gen Y) perceptions of hotel disintermediation in France and also considers the influence of User Generated Content on travellers' choice of accommodation. A sample of 378 student travellers from France was used to uncover the underlying dimensions of disintermediation perceptions. T-test and cross tabulations indicated that demographics such as gender and age had a significant influence on perceptions. The results suggest that hotel managers and travel agencies should monitor Gen Y perceptions of the benefits and constraints of using the internet and travel agencies for hotel booking. Accommodation providers should create affective commitment in their young customers through online channels to maintain long-term relationships.

Item Type:Article
ID Code:10081
Uncontrolled Keywords:Disintermediation, user generated content, socio-demographic characteristics, Generation Y, France
Subjects:Area 13 - Scienze economiche e statistiche > SECS-P/03 Scienza delle finanze
Divisions:001 Università di Sassari > 01-a Nuovi Dipartimenti dal 2012 > Scienze economiche e aziendali
Publisher:Taylor & Francis / Routledge
Deposited On:10 Sep 2014 16:54

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